Meter Replacement Program

METER CHANGE OVERVIEW

 

Every year, the Brown Deer Water Utility is required to replace a certain amount of water meters in the system. This is mandated by the Public Service Commission (PSC), which requires replacement of water meters every 20 years. This requires approximately 5% of the system, or approximately 190 meters per year. Meters are replaced based on Utility records of installation dates. Additionally, based on battery lifespans, some radio transmitters (which allow the meter to be read) may need to be replaced more often than 20 years.

If your residence or business is scheduled for a meter replacement, a notification/letter will be sent in the mail with instructions to set up an appointment. The replacement typically takes less than 30 minutes to complete and is no cost to you.

Book an appointment with Brown Deer Water Utility using SetMore

Please see below for Frequently Asked Questions (FAQs) and things to consider:

THINGS TO CONSIDER BEFORE THE APPOINTMENT

  • An adult over the age of 18 must be present before the appointment
  • Attempt to locate your water meter. Our employees will need access and space to work.
  • If your meter is not located in your residence (i.e. your neighbor’s unit in a side by side), call and let a Utility employee know. This may change when the change can be completed, as your neighbor will also need to be involved in the scheduling process.
  • Have some towels/rags for cleanup. Although water is turned off prior to the meter change, there still will be some drainage of water from the line when the meter is removed.

FAQs

Do I have to complete the meter change?

Yes. The PSC requires the Brown Deer Water Utility to change out meters on a 20-year replacement schedule per PSC 185.76(6). This gives the Utility legal authority to access and change out the meter. Failure to allow the Utility to access and replace the meter can result in disconnection.

How long does the meter replacement take?

A typical meter replacement takes less than 30 minutes to complete.

How can I schedule an appointment?

There are several ways to schedule the meter change appointment. You may call our office at 414.371.3080 during normal business hours. If you reach the answering machine after hours you can leave a message with your name and telephone number where you can be reached during the day. Appointments can also be made online at https://browndeerwaterutility.setmore.com/ or using the “Book Appointment” button above.

When can appointment be scheduled?

Appointments are scheduled between 7:30 am – 2:30 pm Monday – Friday.

How much will the meter change cost?

Your meter will be replaced at no cost to you.

Where is my water meter located?

The location of each water meter varies but is usually located in the basement of the home. Typically, it will be along the outside wall closet to the street where the water main is located. In side by sides, water meters may be in each basement, or both water meters may be located in a single unit.

Will my water be disconnected during the replacement?

Yes. Water service will be turned off inside the home during the meter replacement. Interrupted service should last less than 30 minutes, and service will be turned back on once the meter has been changed.

Who will come and change the meter?

Brown Deer Water Utility employees will complete all meter replacements. Brown Deer Water Utility employees carry photo IDs with name, the Brown Deer Water Utility logo, contact information, and position. Please ask for identification before letting any employee into your residence.